Delete My Data - Acadion

 

Delete My Data

At Acadion, we respect your privacy and your right to control your personal data. You can request deletion of your data at any time, without deleting your account.

ℹ️

You can request deletion of specific data only — without losing your entire account. If you also want to delete your account, please visit our Delete Account page.

Data we will delete upon request

👤
Profile Information
Name, photo, class, board, city
📊
Test Results
Scores, responses, performance history
💬
Chat History
Messages with teachers, group chats
Submitted Doubts
Questions, images, teacher replies
🔔
Notification History
All past push notifications
⬇️
Downloaded Content
Offline videos saved on device

⚠️ Data we are required to retain

  • Purchase and payment records — required for financial and tax compliance
  • Transaction IDs from Razorpay — retained for dispute resolution
  • Basic account credentials — retained while your account remains active
  • Legal compliance logs — retained as required by applicable Indian law
⏱️

All approved data deletion requests will be processed within 7 to 14 business days. You will receive a confirmation email once your data has been deleted.

How to submit a data deletion request

1
Email us from your registered email address
2
Use the subject: "Data Deletion Request – Acadion"
3
Mention your full name, registered mobile number, and which specific data you want deleted
4
We will verify your identity and send a confirmation within 2 business days

Contact support

Request Data Deletion

Tapping the button will open your email app with a pre-filled data deletion request.

Your data rights

🔍
Right to Access
You can request a full copy of all data we hold about you at any time.
✏️
Right to Correction
You can update incorrect profile information directly from the app settings.
🗑️
Right to Erasure
You can request deletion of your personal data as described on this page.
🚫
Right to Restrict Processing
You can ask us to stop using your data for non-essential purposes at any time.

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